Everything You Need to Know

About Coaching and Our Services

What is coaching?

Life coaching is a collaborative process where a coach helps you identify your goals, overcome obstacles, and create a plan to achieve your desired outcomes. It focuses on your present and future, helping you move from where you are to where you want to be.

Why do we need coaching?

Coaching provides clarity, accountability, and tools to help individuals and organizations overcome obstacles, develop skills, and achieve their full potential faster and more effectively. It empowers personal and professional growth by offering guidance, perspective, and support for lasting success. You may refer to some articles to understand more.

Is it true that coaching is only for sports, players and athletes?

Coaching isn’t just for sports; it's an essential tool for personal and professional growth across all areas of life. Even highly successful people, including world leaders and CEOs, turn to coaching for guidance. Even the world's famous coach and motivational speaker, Tony Robbins, ever said "Everyone needs a coach, whether it's a top level executive, a graduate student, a homemaker, a homeless person, or the President of the United States"

How does life coaching differ from therapy or counseling?

Life coaching focuses on personal growth and achieving specific goals, while therapy often addresses mental health issues and emotional healing. Coaching is future-oriented, whereas therapy may delve into past experiences to resolve psychological issues.

Who can benefit from coaching?

Anyone looking to improve their personal or professional life can benefit from life coaching. This includes individuals seeking career advancement, better relationships, improved performance, or overall life satisfaction. For business coaching, this includes helping businesses improve performance in areas like sales, leadership, team dynamics, employee motivation, and overall productivity. You can refer to some articles to understand more. Students can greatly benefit from coaching too. By gaining clarity on their goals, enhancing essential life skills, and receiving guidance to overcome academic and personal challenges, coaching will be especially valuable in today’s high-stress academic environment.

What qualifications does a coach need?

While life coaching is not regulated, reputable coaches often have certifications from recognized coaching organizations, such as the International Coach Federation (ICF). Many also have backgrounds in psychology, business, or related fields.

How long does a typical coaching engagement last?

The duration of a coaching engagement varies based on individual needs and goals. It can range from a few months to over a year, with most clients seeing significant progress within 3-6 months.

What are the benefits of working with a coach?

Benefits include increased clarity and focus, improved decision-making, enhanced personal and professional growth, greater self-awareness, and the achievement of specific goals. Our coaches are here without judgment, acting as your thinking partners to help you gain clarity and navigate the challenges you're facing. We understand that sometimes you may need someone to confide in, especially when finding the right listener is difficult. We're here to support you.

What certifications and qualifications do your coaches have?

Our Founder and Master Coach, Mr. Marcus Goh, is a Certified Life Coach, Certified Hypnotherapist, Certified NLP Practitioner, Certified Master Trainer from recognized institutes. More details of his qualifications can be found in the About Page of our website.

What is your coaching philosophy?

Our coaching philosophy is centered on empowering clients to discover their true potential and achieve their desired outcomes. We believe in a client-centered approach, where the client’s goals and aspirations are the primary focus.

What types of clients have you worked with?

We have worked with a diverse range of clients, including executives, entrepreneurs, professionals, and individuals seeking personal growth. Our clients come from various industries and backgrounds, each with unique goals and challenges.

What happens during a coaching session?

During a coaching session, we will discuss your goals, progress, and any obstacles you’re facing. We’ll work together to develop strategies and action plans to help you move forward. Sessions are interactive and focused on your needs.

How do I prepare for a coaching session?

Before a session, take some time to reflect on your goals, challenges, and any recent experiences related to our coaching work. Be open and ready to discuss these topics, and feel free to jot down any questions or topics you’d like to cover.

What kind of commitment is required from me?

Successful coaching requires your commitment to the process. This includes attending scheduled sessions, being open and honest, taking action on agreed-upon steps, and maintaining a positive and proactive mindset.

How do you tailor your coaching approach to individual clients?

We tailor our approach by understanding each client’s unique goals, strengths, and challenges. We use a variety of coaching techniques and scientifically based tools to create a personalized coaching plan that aligns with your specific needs and objectives.

Can coaching sessions be done virtually?

Yes, coaching sessions can be conducted virtually via video calls, or online platforms. This allows for flexibility and convenience, enabling you to receive coaching from anywhere.

What types of coaching do you offer?

We offer Executive Coaching, Life Coaching, Career Coaching, Relationship Coaching, Performance Coaching, and Sales Coaching, etc. Each type of coaching is designed to address specific areas of personal and professional development.

What issues or challenges can you help with?

We can help with a wide range of issues, including career transitions, improving relationships, enhancing business or individual performance, achieving work-life balance, developing leadership skills, improves team performance, overcoming personal challenges, and many more.

Do you offer group coaching sessions?

Yes, we offer group coaching sessions for teams or groups with shared goals. Group coaching can be an effective way to foster collaboration, accountability, and mutual support.

Do you provide any resources or materials?

Yes, we provide various resources and materials, some of which are scientifically-based tools such as worksheets, exercises, and other tools to support your coaching journey. These resources are tailored to your specific needs and goals.

How do I book a coaching session?

You can book a coaching session with us through our booking page.

What are your fees and payment options?

Our fees vary based on the type and duration of coaching engagement. We offer several payment options, including credit cards, debit cards, PayNow, bank transfers, and other online payment platforms. Click here for more details.

Do you offer any discounts or packages?

Yes, we offer discounts for bulk session packages and long-term coaching engagements. Special promotions and discounts may also be available periodically. Click here for more details.

What is your cancellation policy?

You may cancel within 24 hours of purchasing a coaching session or a package of coaching sessions, and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, please send your request to us. However, if the purchase is made more than 24 hours, or the coaching sessions are scheduled, it will be considered as confirmed appointments, in which no cancellation is allowed. Re-scheduling though, is still possible.


For Self-Help Programs (if applicable), we regret to inform you that there will be no refund once purchase is made.


This cancellation policy does not apply to other Masterclass, Workshop or Training. Please refer their respective cancellation policies stated in their web pages.

Can I postpone my coaching session if I am not not available?

We request at least 24 hours' notice for rescheduling sessions. If a session is missed without prior notice, it will be considered as completed or forfeited. We understand that emergencies may arise, and we strive to accommodate such situations when possible. Please contact us to let us know in advance.

How can I contact you if I have more questions?

You can contact us via the Contact Us page on our website. We are happy to answer any additional questions you may have and provide further information about our coaching services.

What kind of results can I expect from coaching?

Results vary based on individual effort and commitment. Clients often experience increased clarity, improved decision-making, enhanced personal and professional growth, and the achievement of specific goals.

How soon can I expect to see results?

While some clients notice positive changes within a few sessions, significant and lasting results typically take several months of consistent effort and engagement in the coaching process.

How do you measure progress in coaching?

Progress is measured through regular reviews of your goals, tracking your achievements, and reflecting on your growth and development. We will set specific, measurable goals and assess your progress throughout our coaching engagement.

What if I don't achieve my goals?

Achieving goals can be challenging, and setbacks are part of the process. We will work together to understand any obstacles and adjust our approach as needed. Continuous support and persistence are key to overcoming challenges.

Can coaching guarantee success?

While our coaching programs are designed to provide tools and insights for personal growth, the results of life transformation are not guaranteed. Achieving desired outcomes depends on individual effort, commitment, and unique circumstances. We provide guidance and knowledge, but personal progress ultimately rests on the participant's willingness to apply what is learned. If you have any questions or need further clarification, please contact us at admin@premiersuccesscoaching.com. Therefore, we do not offer a money-back guarantee in this regard.

Is my information kept confidential?

Yes, all information shared during coaching sessions is kept strictly confidential. We adhere to International Coaching Federation (ICF) professional ethical standards and privacy policies to ensure your information is protected.

What ethical standards do you follow?

We follow the ethical guidelines and standards set by recognized coaching organizations, such as the International Coach Federation (ICF). These standards include maintaining confidentiality, professionalism, and integrity in all coaching interactions. Please check out this link for more information.

What happens if there is a conflict of interest?

If a conflict of interest arises, we will address it promptly and transparently. We will discuss the situation and determine the best course of action, which may include referring you to another coach if necessary.

What if I have doubts about coaching?

It’s natural to have doubts or questions. We offer an initial complimentary session to discuss your concerns and determine if coaching is the right fit for you. This session allows you to experience coaching firsthand and address any uncertainties.

Can I try a session before committing to a package?

Yes, we offer an initial 1 hour consultation or trial session. This allows you to experience coaching, ask questions, and decide if it’s the right approach for you before committing to a longer engagement. Click here to schedule your trial session.

What is your policy on feedback and complaints?

We welcome feedback and strive to continuously improve our coaching services. If you have any concerns or complaints, please reach out to us directly. We are committed to addressing and resolving any issues promptly and professionally. Click here to reach out to us.

How do I know if you are the right coach for me?

Finding the right coach is essential for a successful coaching relationship. During our initial consultation, we will discuss your goals, expectations, and coaching style to determine if we are a good match. Trust and rapport are key factors in this decision.

Can I refer a friend or family member to you?

Yes, referrals are always welcome. If you know someone who could benefit from coaching, please feel free to refer them to us. We offer referral fees as a token of appreciation for your trust and support. Please send us an email with the name of the person you referred, so we can keep a record and process your payment accordingly.

Can I transfer my coaching sessions to someone else?

Coaching sessions are not transferable unless otherwise approve by Premier Success Coaching. You are required to write in to us, stating the reason of such transfer.

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A coaching company with a mission to provides essential guidance for individuals and organisations to unlock their full potential to achieve lasting success. Whether for personal fulfillment or professional advancement, we work hand-in-hand with you and equips you with the tools needed to make impactful and sustainable changes.

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